• Home
  • CCPA
  • Privacy Policy
  • Escrow Advantage
  • Title Advantage Info
  • Title Advantage
  • Contact Us
  • Executive Team
  • Customer Survey
  • Class Schedule
  • Meet Our Team

Meet Our Team

Our amazing team during a brainstorming session

We're always looking towards the future and how we can better service your next Escrow!

Shannon Westcott Branch Manager SR. Escrow Officer

With over 21 years in the title and escrow industry, I bring a deep well of experience and a passion for getting the details right. As Branch Manager and Senior Escrow Officer at First Equity Title Agency, I lead a team known for delivering exceptional service grounded in integrity and excellence. My career has taken me through respected organizations like Lawyers Title, Zillow, and Yavapai Title Agency, where I gained valuable expertise managing everything from straightforward residential deals to complex commercial transactions, foreclosures, and short sales.

When you work with me, you won’t get passed around between multiple assistants — you get direct, one-on-one service. I answer my phone, I handle the details personally, and I make sure every transaction is smooth, stress-free, and handled with care. I also believe that even in real estate, there’s always room for a little fun — because enjoying the process matters just as much as the outcome.

One of the most rewarding parts of my career is teaching classes to real estate agents. I love sharing the knowledge I’ve gathered over the years and helping others feel more confident and empowered in their work. Whether I’m handling a closing or leading a class, I’m all in — with experience, energy, and a genuine passion for what I do.

Travis Totman SR. Escrow Officer

Travis embarked on his journey in escrow back in 2015, and since then, his dedication has only grown stronger. With a wealth of experience spanning various escrow types, including vacant land, manufactured homes, and residential properties throughout Arizona, Travis ensures nothing short of excellence for his clients. Beyond his expertise in navigating diverse escrows, Travis goes above and beyond to prioritize his clients' needs. Whether it's traveling for signings or meticulously researching property details such as well-being, flood risks, and ownership documents, he remains committed to facilitating seamless transactions at every turn. Travis' commitment to providing exceptional service is not just a professional trait; it's a personal philosophy. As a proud father celebrating his recent high school graduate who is now pursuing Graphic Design at Yavapai College, he finds immense joy in both familial milestones and community involvement. Passionate about giving back, Travis actively supports local organizations such as the Heritage Park Zoological Sanctuary and Prescott Food Forest, demonstrating his dedication to making a positive impact in his community. 

Balancing his professional endeavors with a genuine desire to contribute positively to the world, Travis upholds core values of integrity, compassion, and generosity in all facets of his life. 

Heidi Howard Business Development Manager

I’m passionate about people — what drives them, how they think, and who they are at their core. Whether it's in a personal or professional setting, I’m energized by meaningful connection, curiosity, and creativity.

In my work, I thrive in all things “people” and creativity! I’m at my best when I’m listening deeply, asking thoughtful questions, and approaching each interaction with empathy, intention, and a genuine desire to understand. Meeting people where they are and seeing things in a different way comes naturally to me — and I carry a strong sense of urgency that helps me prioritize, pivot, and deliver results efficiently, uniquely, and with care.

I attempt to bring joy, humor, and thoughts “outside the box” into everything I do, knowing that perspective and lightness are just as essential as focus and drive. After all, if I can’t laugh at myself, I’m not doing it right.

"When I get to the end of my life, and I ask one final 'what have I done?' Let my answer be: 'I have done Love.'" – Jennifer Pastiloff

Kristen Borcher Escrow Assistant

With a decade of experience in the Real Estate and Escrow Industries, I have developed a strong foundation in Transaction Management, Client Relations, and the closing process. My career began as a Transaction Coordinator for Red Arrow Real Estate for 5 years. Building on that foundation, I transitioned into the Escrow side of the business, where I have served as an Escrow Assistant for the past 5 years. My Experience has given me a deep understanding of both sides of the Real Estate Transaction, allowing me to provide exceptional service to my clients and industry partners.

Connect With Us

Copyright © 2025 FirstEquityAZ.com - All Rights Reserved.

Powered by

  • Customer Survey
  • Meet Our Team